After-sales Service
Global Service
Asia
Europe
The Middle East
North America
Asia Pacific
After-sales Service Standard

Focus on customers, quickly respond to customer needs, and continuously create long-term value for customers

24 / 7 Service
Service at Any Time
Spare Parts Supply
Guarantee
Efficient Automatic Production Line
Professional and
Ultimate Service
Perfect Service with Heart
Service Process
01
Message
Reception

We can receive customer
feedback through multiple
channels

02
Plan

After receiving the feedback
from customers, we will
have professional
engineers provide
customers with practical
solutions within 30 minutes

03
Professional
Maintenance

We will appoint a team of
service engineers to
provide customers with
professional and high-
quality maintenance
services

04
Quality Control

After the maintenance, we
will carry out a
comprehensive recheck to
ensure the maintenance
correct

05
Tracking Service

We will irregularly follow up
on the service situation

Service in Japan
23
Third-Party Outlets
5
Spare Part Warehouses
33
Experts+Senior Engineers
30

Leak Test, Module,
Charging and
Discharging, and

Other Equipments

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